Shipping Policy for dieselscantools.com
Last Updated: 9/2/2023
1. Shipping Times
a. We strive to process and ship all orders within 1 to 2 business days after receiving payment, subject to product availability and any special circumstances.
b. Orders received on weekends or holidays will be processed on the following business day.
2. Shipping Carriers
We primarily use FedEx and UPS as our preferred shipping carriers for domestic and international shipments.
3. Express and Next Day Delivery
a. If you select express or next day delivery during the checkout process, your order will be shipped on the same business day, provided the following conditions are met:
- Payment is received and confirmed.
- The order is placed before our cut-off time for express and next day delivery, which is 3:00 PM Eastern Time.
b. Orders placed for express or next day delivery after 3:00 PM Eastern Time will be shipped on the next business day.
4. Shipping Rates
Shipping rates are calculated based on the destination, weight, and dimensions of the items in your order. You can view the shipping costs during the checkout process before finalizing your purchase.
5. Tracking Information
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and estimated delivery date of your shipment.
6. Shipping Restrictions
a. We currently offer shipping within the United States and to select international destinations. Please check our website or contact our customer support for a list of countries we ship to.
b. Some products may be subject to shipping restrictions due to their size, weight, or hazardous nature. In such cases, we will notify you before processing your order.
7. Delivery Delays
While we make every effort to meet our shipping commitments, unforeseen circumstances such as extreme weather conditions or carrier delays may affect delivery times. We will do our best to keep you informed of any delays and provide assistance as needed.
8. Lost or Damaged Shipments
If your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and, if necessary, initiate a claim on your behalf. We will send out replacement immediately and file claim with carrier ourselves.
9. Contact Information
If you have any questions or concerns regarding our shipping policy, please contact us at:
Contactus@dieselscantools.com
Call Or Text 561-873-6803 Monday To Friday 8am To 8Pm Eastern Time.