Warranty
At dieselscantools.com, we stand behind the quality and performance of our products. To ensure your confidence in our offerings, we provide the following warranty terms:
1. Warranty Duration
We offer a comprehensive 3-year warranty on all our products, starting from the date of purchase. This warranty period is a testament to our commitment to delivering products that meet or exceed your expectations.
2. Coverage
a. Software Warranty: The 3-year warranty covers software-related issues. If you encounter any software problems with your product during this period, please reach out to us for assistance.
b. Hardware Warranty: Hardware components are covered for the first 180 days from the date of purchase. If you experience hardware-related issues within this initial period, please contact us, and we will provide you with guidance and support.
3. Technical Support
We provide lifetime technical support to assist you with any connectivity issues related to your interface or software. Our technical support is designed to help you troubleshoot and resolve connectivity problems, ensuring you can use our products effectively. Please note that technical support does not include training on how to use specific programs or applications.
4. Warranty Claims
If you encounter issues covered by our warranty, please contact us via email. To facilitate a smooth resolution process, make sure to include the following information in your email:
- Order number
- Contact information used when the order was placed
- Your email address
- Full name
5. Hardware Repair After 180 Days
After the initial 180 days, if you experience hardware-related issues, please contact us. We will assess the problem and provide you with a quote for the cost of repairs.
6. Warranty Voidance
a. Policy Violations: Any violations of our terms and policies, including unauthorized third-party access or the installation of unapproved programs on our products, will immediately void all warranties and guarantees.
b. Third-Party Software: Installing or using third-party software or applications not explicitly authorized by dieselscantools.com may lead to the voidance of warranties and guarantees.
Our warranties are designed to protect your investment in our products. We encourage you to reach out to us for assistance with any issues you may encounter within the specified warranty periods. Thank you for choosing dieselscantools.com, and we look forward to serving your needs with quality products and support.
Contactus@dieselscantools.com
561-873-6803